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Cost of the Meeting
Established, since 1997, leading UK based training provider.
Celebrating 25 years in business! CPD Member - The CPD Certification Service ilm Recognised Provider

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Improving Your Communication Skills Articles From Our Blog

  • Finding a Common Frame of ReferenceThumbnail

    Finding a Common Frame of Reference

    30 April 2024
    Instead of categorising people based on differences like gender, race, age, and personality traits. Finding a common frame of reference suggests focusing on similarities, rather than differences, to foster understanding and connection among people.
    Finding a Common Frame of Reference We need to find a "Common Frame of Reference" which unites people. Categorising People We are taught to categorise people into different "types". Then we spend time trying to recognise and deal with each type. But rather than splitting people into different types: Man-woman; Black-white; Young-old; Introvert-extrovert; Visual-auditory-kinaesthetic; bosses-workers; etc.; why not instead focus o...
    Continue Reading >
  • Investigative vs Ordinary ConversationsThumbnail

    Investigative Vs Ordinary Conversations

    23 April 2024
    Conducting investigations entails the skill of adeptly gathering and analysing information to unearth facts, resolve issues, and arrive at informed decisions. It's imperative for professionals to master the art of framing conversations accurately.
    What are the Differences between Investigative vs Ordinary Conversations? The key to successful investigations is knowing the differences between ordinary and investigative conversations. Here are three: 1. Goal focused vs Drifter conversations Investigative conversations don't drift, they are goal focused. Ordinary conversations drift, touching on a mix of topics casually. This relaxed style is great for a general e...
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  • How to be an Effective CommunicatorThumbnail

    How to be an Effective Communicator

    2 January 2024
    Effective communication ensures clear understanding. Misunderstandings, confusion, and errors arise when we fail to convey our message accurately. We look at the ways to make ourselves more clearly understood.
    How to be an Effective Communicator The primary purpose of communication is to make ourselves always clearly understood. If we cannot make ourselves understood, then our communications will be fraught with misunderstandings, confusions and errors. Here are six ways to make ourselves more clearly understood: 1. Speak in Affirmative Language Divide language into two parts: affirmative and negative...
    Continue Reading >

Customer Reviews

Here are a selection of reviews for our training courses.

  • The course content was excellent. An enjoyable course, very thought-provoking and informative. Lots of information compacted into a short time, with good notes to refer back to. The trainer's presentation was excellent. Well presented and kept everyone focused. One of the best courses I have attended.

  • I was very pleased with the course content and learned a lot of new things, some of which I can also use in my personal life, in addition to professional. Trainer's presentation was varied in terms of practical and theory. Good balance, not too much role play, which some courses end up doing.

  • Detailed, clear and very useful. Well presented. Useful, enjoyable and always a lot of energy. The trainer's presentation was excellent and explained clearly. Excellent course. I will recommend it to other managers.

  • This training course was just what I was looking for. The captions noted at the back of the book throughout the day have been exceptionally helpful. The training day has been enjoyable with lots of interaction. As an introvert this is a huge step in my development. Timings were kept, and the trainer was helpful answering various questions during the day.

  • The whole course was very helpful and enlightening. I particularly found the section of time management very helpful. Chris was very inspirational and knowledgeable on all the topics that were covered. He even gave insightful views on issues outside of the training modules.

  • Course content was exactly what was required as as discussed. Some very memorable and useful tools. Excellent presentation skills and in-depth knowledge.